Privacy Policy

Last updated: 28 September 2026

This policy explains what information we collect when you use cn-maintenance.com, how we use it, and the choices you have. We keep things simple: we only collect what we need to reply to your enquiry and to understand how the website is used.

1. Information you give us

When you use the quote form on this website, we collect the details you enter: your name, phone number, email address, and your message. We use this information only to respond to your enquiry and to arrange or carry out the work you ask about.

The form is delivered to us by FormSubmit (formsubmit.co), a form processing service that passes your message to our email inbox. Your details are not used for marketing and are never sold or shared with third parties for their own use.

2. Information collected automatically

We use two analytics tools to understand how the website is used, so we can improve it:

• Fathom Analytics, a privacy-first service that counts visits without cookies and without collecting personal information.
• Microsoft Clarity, which helps us see how visitors move around the site (for example, which sections are read most). Clarity may use cookies and collects usage data such as pages viewed, clicks, and general device information. You can read Microsoft's privacy statement at privacy.microsoft.com.

We do not use advertising cookies and we do not run targeted advertising on this website.

3. How long we keep your information

Enquiry emails are kept for as long as needed to deal with your enquiry and any work that follows from it, and to meet our legal and accounting obligations. If you would like your enquiry deleted, just ask.

4. Your rights

Under UK data protection law (UK GDPR), you have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, or to object to how it is used. To do any of these, email info@cn-maintenance.com.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

5. Links to other websites

This website links to other sites, such as our sister company Clean Notts and WhatsApp. Those sites have their own privacy policies and we are not responsible for their content or practices.

6. Changes to this policy

If we change this policy, the new version will be published on this page with an updated date.